IH Members' Club Terms & Conditions

General

1.1 These Terms & Conditions govern the IH Members' Club, including the earning, redemption and use of House Credits and Member Privileges (also referred to as Member Benefits).
1.2 Members are automatically enrolled in the IH Members' Club when they create or access an online account. Participation in the IH Members' Club is subject to these Terms & Conditions.
1.3 Membership is available to qualified Nail and Beauty Professionals aged 18 years or over in countries where izabellehammon.com offers online ordering and delivery. 
1.4 An active online account is required to participate in the IH Members' Club and to earn or redeem House Credits.
1.5 Members may only hold one IH Members' Club account. Izabelle Hammon Ltd reserves the right to merge or close duplicate accounts and adjust House Credit balances where necessary.
1.6 Each IH Members’ Club account is linked to a named account holder. House Credits, qualifying spend, Membership Levels and Member Privileges are attributed to the account through which eligible purchases are made and cannot be divided or transferred between Members or accounts.
1.7 Izabelle Hammon Ltd reserves the right to amend, suspend or withdraw the IH Members' Club, any Member Privileges, House Credit earn rates, redemption values, House Gifts or these Terms & Conditions at any time. Where reasonably practicable, Members will be notified of any material changes in advance.
1.8 Personal information collected in connection with the IH Members' Club will be processed in accordance with the Izabelle Hammon Ltd Privacy Policy, which can be viewed here.

Welcome House Credits

2.1 Welcome House Credits are a one-time introductory award and are only available once per member account. Members are only eligible to receive Welcome House Credits once, regardless of how they are awarded (including automatic or manual allocation). They cannot be claimed more than once, including where a member creates a new account, changes their email address or requests duplicate accounts to be merged.
2.2 At launch, eligible existing Members will receive Welcome House Credits for qualifying purchases made from 1 January 2026.
2.3 Welcome House Credits for qualifying online orders will be applied automatically.
2.4 Customers who placed qualifying telephone orders during the qualifying period may also receive Welcome House Credits once they have registered for an IH Members' Club account.

To receive these credits, Members must contact the IH Team to request them. Requests must be submitted by 30th November 2026.

Once verified, eligible Welcome House Credits will be added manually.
2.5 As a condition of receiving Welcome House Credits, Members must place a qualifying purchase to retain their credits:

• within two (2) months of the IH Members' Club launch, where the Welcome House Credits were awarded automatically at launch; or
• within two (2) months of the Welcome House Credits being manually added to the member's account.
  

2.6 If no qualifying purchase is made within the applicable period, the Welcome House Credits will be forfeited. This condition applies only to Welcome House Credits and does not affect the standard expiry period for House Credits earned through qualifying purchases.

Earning House Credits

3.1 House Credits are awarded on qualifying online purchases once an order has been successfully fulfilled.
3.2 House Credits are calculated on the final amount paid for eligible products, excluding VAT where applicable and shipping charges. Certain products, promotions or offers may be excluded from earning House Credits. Any applicable exclusions will be communicated in the relevant promotional materials or on our website.
3.3 A qualifying purchase is an order that is eligible to earn House Credits in accordance with these Terms & Conditions.
3.4 From time to time, product pages, emails or promotional materials may display an estimated number of House Credits that can be earned. Izabelle Hammon Ltd reserves the right to correct any errors or omissions, and the final number of House Credits awarded will be determined in accordance with these Terms & Conditions.

3.5 House Credits are not earned on

• Training Packages, Training Courses or Workshops, unless expressly stated otherwise
• Outlet products.
• Cancelled or refunded orders.
• Products or promotions specifically excluded from earning House Credits.
• Telephone orders, unless expressly requested by the Member

3.6 Members who place telephone orders may also earn House Credits, provided they have an active IH Members’ Club account. House Credits for eligible telephone orders must be requested at the time of ordering or within 30 days of the order date. Requests received after this period will not be eligible. Any eligible House Credits will be added manually at the discretion of Izabelle Hammon Ltd.
3.7 Membership Level affects how quickly House Credits are earned but does not affect how they are redeemed.
3.8 House Credit earn rates, Membership Level benefits and bonus earning opportunities are published on the IH Members' Club Page. Izabelle Hammon Ltd reserves the right to amend these at any time.
3.9 House Credits have no cash value, cannot be transferred between Members or accounts and cannot be exchanged for cash.

House Credit Expiry

4.1 House Credits will continue to accumulate, provided at least one qualifying purchase is made every four (4) months.
4.2 House Credits may expire after four (4) months of account inactivity.
4.3 If an IH Members' Club account is closed, any unused House Credits will be forfeited.

Redeeming House Credits

5.1 House Credits may be redeemed for a Credit Voucher to use against eligible online orders or for selected House Gifts.
5.2 Members may redeem either a Credit Voucher or a House Gift per eligible order. Two redemption methods cannot be combined on the same order.
5.3 Credit Vouchers may only be redeemed on eligible online orders. The minimum eligible order value, excluding VAT, depends on the Credit Voucher being redeemed, as follows:
a. £5 Credit Voucher - minimum order value £30 (excluding VAT)
b. £10 Credit Voucher - minimum order value £50 (excluding VAT)
c. £25 Credit Voucher - minimum order value £150 (excluding VAT)
d. £50 Credit Voucher - minimum order value £250 (excluding VAT)
5.4 Only one Credit Voucher may be redeemed per eligible online order. Credit Vouchers cannot be combined with other Credit Vouchers, Member Privileges or selected promotions unless expressly stated.
5.5 The maximum Credit Voucher value that may be redeemed per eligible online order is £50.
5.6 House Credits and Credit Vouchers cannot be redeemed against:

• Training Packages, Training Courses or Workshops, unless expressly stated otherwise
• Outlet products
• Products or promotions specifically excluded from redemption
• Telephone orders

5.7 Credit Vouchers are valid for three (3) months from the date of issue. If a Credit Voucher is not used within this period, it will expire and the House Credits used to generate the voucher will not be reinstated. Members may select the “Unredeem” option displayed on the Voucher on their online account any time before a Credit Voucher expires provided it has not been used.
5.8 Any remaining House Credits will stay on the Member’s account until redeemed or expired in accordance with these Terms & Conditions.

House Gifts

6.1 Eligible Members may exchange House Credits for selected House Gifts, or claim a complimentary House Gifts subject to availability.
6.2 House Gifts may only be redeemed with an eligible online order with a minimum order value of £30 excluding VAT.
6.3 House Gifts are subject to availability and may be changed, substituted or withdrawn at any time without notice.
6.4 House Gifts cannot be redeemed in conjunction with a Credit Voucher on the same order.
6.5 House Gifts have no cash value and cannot be exchanged for House Credits, cash or an alternative reward, except where required by law.
6.6 If a House Gift arrives damaged or faulty, Members should contact the IH team so that an appropriate resolution can be arranged.
6.7 House Gifts may not be returned or exchanged unless they are damaged, faulty or otherwise required by law.

Membership Levels

7.1 Membership Levels are based on each Member’s qualifying spend during a 12-month qualification period.
7.2 The Membership Levels are as follows:

a. Member: Under £250 qualifying spend
b. Insider: £250 or more qualifying spend
c. Pro: £600 or more qualifying spend
d. VIP: £1,200 or more qualifying spend
e. Premier: £3,000 or more qualifying spend

7.3 Qualifying spend is calculated on the final order value of eligible purchases, excluding VAT and delivery charges.
7.4 For the launch of the IH Members’ Club only, existing customers will receive an initial Membership Level and Welcome House Credits based on their qualifying spend between 1 January 2026 and the launch date of the IH Members’ Club. This is a one-time introductory allocation and will not apply to new Members joining after the launch date.
7.5 Existing Members’ first qualification period will begin on the launch date of the IH Members’ Club and continue for 12 months.
7.6 New Members joining after the launch of the IH Members’ Club will begin as a Member. Their first qualification period will begin from the date of their first qualifying purchase and continue for 12 months.
7.7 At the end of each 12-month qualification period, a Member’s qualifying spend will reset to zero. Members will retain their current Membership Level throughout the following qualification period. At the end of that qualification period, their Membership Level will be reviewed based on their qualifying spend during that period and may be maintained, upgraded or downgraded accordingly.
7.8 Izabelle Hammon Ltd reserves the right to amend Membership Levels, qualifying spend thresholds and Member Privileges in accordance with these Terms & Conditions.

Returns & Refunds

8.1 House Credits earned on refunded items will be deducted from the member’s balance.
8.2 Where House Credits have been redeemed against an order that is subsequently refunded in whole or in part, Izabelle Hammon Ltd reserves the right to determine how any refund is apportioned between the original payment method and House Credits.

General Restrictions

9.1 Izabelle Hammon Ltd reserves the right to correct, adjust or remove House Credits awarded in error.
9.2 From time to time, Izabelle Hammon Ltd may offer bonus House Credits through promotions, campaigns or Member activities. These offers may be subject to additional terms and may be withdrawn or amended without notice.
9.3 All decisions relating to the IH Members’ Club, including the awarding, adjustment and redemption of House Credits, are at the sole discretion of Izabelle Hammon Ltd and, subject to applicable law, shall be final.

Ending Membership

10.1 Members may end their participation in the IH Members' Club at any time by requesting the closure of their online account.
10.2 Upon closure of an online account, any unused House Credits, Credit Vouchers, Membership Level and Member Privileges will be permanently forfeited and cannot be reinstated or transferred to another account. Closing an online account is permanent. If a new account is created using the same or a different email address, any previously earned House Credits, Membership Level, Credit Vouchers or Member Privileges will not be restored or transferred.
10.3 Izabelle Hammon Ltd reserves the right to suspend or terminate a Member's participation in the IH Members' Club, or close a Member's online account, where these Terms & Conditions have been breached, fraudulent or abusive activity is suspected, or where otherwise permitted by law.

Version: 1.0
Effective Date: 29 August 2026
Last Update: 29 August 2026