General

1.1 House Credits are the loyalty rewards currency of the IH Members’ Club.

1.2 By joining the IH Members’ Club, members agree to these Terms & Conditions.

1.3 An active online account is required to participate in the IH Members' Club and to earn or redeem House Credits.

1.4 House Credits have no cash value, cannot be transferred and cannot be exchanged for cash.

1.5 Members may only hold one IH Members' Club account. Izabelle Hammon Ltd reserves the right to merge or close duplicate accounts and adjust House Credit balances where necessary.

1.6 Izabelle Hammon Ltd reserves the right to amend, suspend or withdraw the IH Members’ Club or these Terms & Conditions at any time.

1.7 Personal information collected in connection with the IH Members' Club will be processed in accordance with the Izabelle Hammon Ltd Privacy Policy, which can be viewed [here]

Welcome House Credits

2.1 Welcome House Credits are a one-time introductory award and are only available once per member account. Members are only eligible to receive Welcome House Credits once, regardless of how they are awarded (including automatic or manual allocation). They cannot be claimed more than once, including where a member creates a new account, changes their email address or requests duplicate accounts to be merged.

2.2 At launch, eligible members will receive Welcome House Credits for qualifying purchases made from 1 January 2026.

2.3 Welcome House Credits for qualifying online orders will be applied automatically.

2.4 Customers who placed qualifying telephone orders during the qualifying period may also receive Welcome House Credits once they have registered for an IH Members' Club account.

To receive these credits, members must contact the IH Team to request them. Requests must be submitted by 30 November 2026.

Once verified, eligible Welcome House Credits will be added manually.

2.5 As a condition of receiving Welcome House Credits, members must place a qualifying purchase to retain their credits:

• within two (2) months of the IH Members' Club launch, where the Welcome House Credits were awarded automatically at launch; or
• within two (2) months of the Welcome House Credits being manually added to the member's account.

If no qualifying purchase is made within the applicable period, the Welcome House Credits will be forfeited. This condition applies only to Welcome House Credits and does not affect the standard expiry period for House Credits earned through qualifying purchases.

Earning House Credits

3.1 House Credits are awarded on qualifying purchases once an order has been successfully fulfilled.

3.2 House Credits are calculated on the final amount paid for eligible products, excluding VAT where applicable and shipping charges. Certain products, promotions or offers may be excluded from earning House Credits. Any applicable exclusions will be communicated in the relevant promotional materials or on our website.

3.3 A qualifying purchase is an order that is eligible to earn House Credits in accordance with these Terms & Conditions.

3.4 From time to time, product pages, emails or promotional materials may display an estimated number of House Credits that can be earned. Izabelle Hammon Ltd reserves the right to correct any errors or omissions, and the final number of House Credits awarded will be determined in accordance with these Terms & Conditions.

3.5 House Credits are not earned on:

• Training Packages, Training Courses or Workshops.
• Outlet products.
• Cancelled or refunded orders.
• Products or promotions specifically excluded from earning House Credits.

3.6 Members who place telephone orders may also earn House Credits, provided they have an active IH Members' Club account. Eligible House Credits must be requested and will be added manually at the discretion of Izabelle Hammon Ltd.

3.7 Membership Status affects how quickly House Credits are earned but does not affect how they are redeemed.3.8 House Credit earn rates, Membership Status benefits and bonus earning opportunities are published on the IH Members' Club Page. Izabelle Hammon Ltd reserves the right to amend these at any time.

House Credit Expiry

4.1 House Credits will continue to accumulate, provided at least one qualifying purchase is made every four (4) months.

4.2 House Credits may expire after four (4) months of account inactivity.

4.3 If an IH Members' Club account is closed, any unused House Credits will be forfeited.

Redeeming House Credits

5.1 House Credits may be redeemed by exchanging them for a Credit Coupon code to use against eligible online orders or for selected House Gifts.

5.2 House Credits may only be redeemed on eligible online orders with a minimum spend of £30 excluding VAT.

5.3 House Credits cannot be redeemed against:
•    Training Packages, Training Courses or Workshops.
•    Outlet products.
•    Products or promotions specifically excluded from redemption.
•    Telephone orders.

5.4 Members may redeem up to £30 worth of House Credits per order.

5.5 Members may choose to redeem House Credits either by exchanging them for a Credit Coupon code or for a House Gift. Both redemption methods cannot be used on the same order.

5.6 Credit Coupon codes are valid for three (3) months from the date of issue. If a Credit Coupon code is not used within this period, it will expire and the House Credits used to generate the coupon will not be reinstated. Members may select the “Unreedem” option within the Club House portal at any time before a Credit Coupon expires provided it has not been used.

5.7 Remaining House Credits will stay on the member’s account until redeemed or expired.

House Gifts

6.1 Eligible members may exchange House Credits for selected eligible House Gifts, subject to availability.

6.2 House Gifts may only be redeemed with an eligible online order with a minimum order value of £30 excluding VAT.

6.3 House Gifts are available while stocks last and may be changed, substituted or withdrawn at any time without notice.

6.4 House Gifts cannot be redeemed in conjunction with a Credit Coupon on the same order.

6.5 House Gifts have no cash value and cannot be exchanged for House Credits, cash or an alternative reward, except where required by law.

6.6 If a House Gift arrives damaged or faulty, please contact the IH Team so that we can arrange an appropriate resolution.

Returns & Refunds

7.1 House Credits earned on refunded items will be deducted from the member’s balance.

7.2 Where House Credits have been redeemed against an order that is subsequently refunded in full or in part, Izabelle Hammon Ltd reserves the right to determine how any refund is apportioned between the original payment method and House Credits.

General Restrictions

8.1 Izabelle Hammon Ltd reserves the right to correct, adjust or remove House Credits awarded in error.

8.2 From time to time, Izabelle Hammon Ltd may offer bonus House Credits through promotions, campaigns or member activities. These offers may be subject to additional terms and may be withdrawn or amended without notice.

8.3 Any misuse or abuse of the IH Members’ Club may result in House Credits being removed or membership being suspended.

8.4 All decisions relating to the IH Members’ Club, including the awarding, adjustment and redemption of House Credits, are at the sole discretion of Izabelle Hammon Ltd and its decision shall be final.

Version: 1.0
Effective Date: 30 July 2026
Last Update: 30 July 2026