Shipping policy
How much will it cost to deliver my products?
- Royal Mail Signed For UK Standard Delivery | £4.00 +VAT
- 2- 7 day delivery time.
- Deliveries may arrive on Saturdays
- Non-hazardous items only.
- DPD Guaranteed Same Day Dispatch | £7.00 +VAT.
- Order must be place be placed before 1pm Monday to Friday
- 1-2 Day Working Delivery
- Orders placed on Friday will be delivered the following Monday at the earliest
- Any orders with solutions must be send via DPD
Do you ship outside the UK?
At the moment no, but we hope to soon introduce EU and International shipping. Please contact us on info@izabellehammon.com for more information or register for an account and select ‘register for newsletter’ to be updated as soon as our international shipping is introduced.
All prices displayed on this website are in GBP and are exclusive of VAT, if you want to know the price in another currency you will need to convert it using the current day's exchange rate.
Items not received?
We always try to ensure that your goods are delivered on time. However, Izabelle Hammon Ltd cannot be held liable for delays caused by courier or by factorstors beyond our control i.e. adverse weather conditions, strikes etc.
If you are not at home when delivery is attempted a card will be left with the carriers contact details for you to rearrange delivery. If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us.
Please note: Redelivery of returned orders will incur an additional delivery payment.
An item is not classified as "Lost" by Royal Mail or DPD until it has been missing for 15 working days in the UK, 20 working days for Europe and 25 working days for the rest of the world. For Special Delivery items, the period is 15 working days and for international items it is 30 working days. If you still haven't received your order after this time period, please contact our customer service team by email: info@izabellehammon.com
Please note we cannot offer refunds for orders deemed lost by the courier. We must receive notification from you within 14 working days from the date of your order that your parcel has not arrived. Claims made after this time cannot be upheld.
Refunds or replacements for items damaged or faulty can only be offered when purchased through www.izabellehammon.com. Items purchased through a retailer or another website will not replace nor are covered by any guarantee from us.